Shipping policy

Shipping Policy

At Lodestar, we strive to make your shopping experience smooth and hassle-free. Please review our shipping terms below:

 

Processing Times

• Physical Items: Orders are processed and typically shipped within 3–5 business days. Delivery times vary based on your location and the shipping method selected at checkout.

• Gift Cards: Digital gift cards are delivered via email immediately after purchase.

 

Shipping Costs

• Shipping costs are calculated at checkout based on the size, weight, and destination of your order.

• For eligible physical items, you will receive a shipping confirmation email with tracking information once your order is on its way.

 

Delivery Issues

• Delayed or Missing Orders: If your order is delayed or you suspect it is missing, please contact us at contact@lodestarhub.com with your order number. We will work with the carrier to resolve the issue promptly.

• Damaged Items: If your order arrives damaged, please contact us within 7 days of delivery with photos and your order number so we can address the issue.

 

International Shipping

• We currently ship to select international destinations. Additional duties, taxes, and fees may apply for orders shipped outside the United States. These fees are the responsibility of the customer.

 

Non-Shipping Items

• Monetary Donations: Donations to our partners are not physical items and will not incur shipping charges.

• Gift Cards: Digital gift cards are delivered electronically, with no shipping costs.

 

Additional Information

• Shipping times are estimates and may vary due to unforeseen circumstances such as weather or carrier delays.

• Please double-check your shipping address during checkout to ensure timely delivery. Lodestar is not responsible for delays caused by incorrect or incomplete shipping information.

For any questions or concerns regarding your order, please contact us at contact@lodestarhub.com.